Identity Health
Working every account onto multi-factor sign-in, and watching for unusual login patterns or location shifts.
Checked daily
Measure every outcome.
Visibility is Security
We believe security and support should be visible, not a black box. Below are our commitments, and then what our service desk and security tooling actually recorded.
15 min
P1 response target
Gold
SMB1001 certified
24/7
Security monitoring
20+
Years looking after SEQ businesses
Operational Clusters.
The four areas we check on every managed environment, every day.
Data Integrity
Backup results checked every day, with test restores on a schedule so we know the recovery works.
Checked daily
Endpoint Velocity
Security updates approved and pushed to managed devices, with patch status tracked for every machine.
Checked daily
Network Resilience
Firewalls and access points monitored and patched, with outages and failover events recorded.
Checked daily
Measure what matters.
Our own numbers, pulled straight from our service desk and security tooling and refreshed every quarter. No targets dressed up as results.
14 min
Median response to urgent tickets
Rolling 12 months97%
Devices with endpoint protection active and up to dateAcross managed devices89%
Devices patched, or patched and awaiting restartAcross managed devices82%
Microsoft 365 backups checked healthyAcross clients
Response times, month by month
Median first response in business hours, against our 4-hour target for standard tickets
Security posture across our clients
Share of managed devices and Microsoft 365 backups meeting our standard
Monthly Visibility Report
A plain-English summary of uptime, risk, and every ticket we closed for your team.
Quarterly Roadmap Review
A face-to-face (or virtual) strategic review focusing on your budget, risk register, and the next 12-month technology plan.
Clarity, not confusion.
The Feedback Loop
We don't wait for your quarterly review to give you bad news. Monitoring runs around the clock, a person checks it every week, and we close the loop on every issue.
Transparency is a trust exercise.
Ready for a managed services partner that proves their value every single day? Let's build a roadmap for your business.