Measurable Impact.

Case Studies and Client Feedback

Explore how Bastion partners with Queensland organisations to solve infrastructure uncertainty and harden security culture.

SMB1001 Gold Certified

Service Desk

Australian Based

1500+

Microsoft 365
Accounts Protected

300+

Computers and
Servers Managed

200+

Businesses
Supported a Year

24/7

Security
Monitoring

Strategic Outcomes.

Supporting South East Queensland Businesses

Not-for-profit IT: when nobody on site can fix it
The Challenge
Several locations, volunteers joining and leaving, and no one on site to fix things when they stop working.
The Outcome
Phones answered through a blackout with nobody on site, and access closed on the day people left rather than the week after.
Not-for-profit
Bringing a club’s second venue onto one phone system
The Challenge
A newly added venue came with its own handsets, menu and numbers, and nobody on hand could say exactly where every call went.
The Outcome
The venue answers on the club's hosted phone system with its own menu, users, bar ring group and after-hours voicemail.
4
Phone users set up at the venue
Hospitality and Clubs
Getting off your domain registrar’s ‘Premium Exchange’ email
The Challenge
The business email ran on a registrar's hosted Exchange product that kept becoming unavailable.
The Outcome
Email and calendar now run in the business's own Microsoft 365 tenant, with SPF, DKIM and DMARC set up for the domain.
2
Days of hands-on work
Construction and Trades
Moving a Brisbane coach builder’s email to Microsoft 365
The Challenge
Staff email sat in small web hosting mailboxes, and the business already had Microsoft 365 subscriptions it wasn't using for mail.
The Outcome
Eight staff mailboxes and five shared mailboxes now run in Microsoft 365, with the old mail imported and the domain cut over.
8
Staff mailboxes set up
Manufacturing
Moving New Zealand mailboxes into an Australian Microsoft 365 tenant
The Challenge
The business's New Zealand email sat in a separate Microsoft 365 tenant from everything else, with its own domain and its own settings to look after.
The Outcome
The New Zealand mailboxes, OneDrive files and domain now sit in the Australian tenant, with DKIM and DMARC set up for the domain.
2
Mailboxes moved across the Tasman
Construction and Trades
Six new computers for an industrial supplier, built first and installed on site
The Challenge
Six new computers needed to be ready for staff to use without taking the office out of action for a day of set-up.
The Outcome
Four desktops and two laptops were built, installed and checked the next day, and several unrelated problems were looked at during the visit.
6
Computers built and installed
Manufacturing

What clients say.

Reviews left for the people behind Bastion, from our years as Gray Area Consulting and Time Out! Computers.

Peter Fiske
Google review, Gray Area Consulting
"We have been using Michael's services for several years now and there is nothing he can't do when it comes to problem solving. He always sorts it out. We can't afford downtime and he always gets us back up and going again quickly. I can highly recommend his services."
Google review
Natalie Dingle
Roma QLD, Google review
"Michael has been our IT specialist for many years now. He is reliable, trustworthy, easy to deal with and incredibly smart. Our business is in Roma, and he keeps us and our computers running smoothly from his Brisbane base. Nothing is too hard or too much trouble for Michael and his team."
Google review
Aerofast Australia
Google review, Time Out! Computers
"Ross and Time Out Computers have exceeded our expectations with many machines being purchased and the service being top class. We have given all our computer needs to them for the past 9 years."
Google review
Robyn Pappas
Brisbane, Google review
"Ross Bladin and his team have always responded to my computer distress with promptness, efficiency and above all tact. They return my calls in a timely manner, find the solution within 48 hours, and explain the issues in non computer language."
Google review

What does this mean? Every year our Australian service desk resolves more than 2,000 support tickets for over 200 businesses across South East Queensland, with one owner on every ticket from start to finish.

Your story starts with a Blueprint.

Let's identify the technical debt holding your business back and build a case for a more secure, efficient future.

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Measurable Impact.

Strategic Outcomes.

What clients say.

2,000+ Tickets Resolved a Year

Your story starts with a Blueprint.