The Five Pillars.
We don't just 'do IT'. Everything we do sits under one of five commitments. The services below are how each one gets delivered, and every one of them is a standing responsibility rather than a project with an end date.
Manage Risk.
Most incidents are not clever. They are an account without MFA, a firewall nobody has patched, a camera system sitting on the same network as the file server. We close those gaps and we keep them closed.
Delivered through: Bastion Cybersecurity, Managed Security Tiers, Microsoft 365 & Identity, Network & Connectivity, Physical Security
Bastion Cybersecurity
We don’t treat security as a feature. It is the foundation of every system we build, monitor, and maintain for your business.
- The ProblemStandard MSPs often prioritise convenience over safety, leaving open ports and weak identities.
- Business ImpactHigh risk of ransomware, data theft, and catastrophic insurance premium hikes.
- Continuous Vulnerability Scans
- Identity Hardening
- Endpoint Protection (EDR)
- Patch Velocity Targets
Managed Security Tiers
Our packaged security stack. Four tiers priced per device, each building on the one below, so you can start where your risk actually sits and step up later without replacing anything.
- The ProblemSecurity gets bought piecemeal. An antivirus here, an email filter there, nothing covering the gaps between them and nobody able to say what is actually protecting each machine.
- Business ImpactThe one layer that was never bought is the one the attacker uses, and the business finds out which it was after the event.
- Email Security: advanced email threat protection, Microsoft 365 data protection, dark web monitoring and ongoing online cyber security training
- Guardian: remote monitoring and management, antivirus, endpoint detection and response, endpoint backup and business password management
- Shield: everything in Guardian, plus managed detection and response backed by a security operations centre
- Fortress: everything in Shield, plus application control, mobile device and application management, and full disaster recovery management
Microsoft 365 & Identity
Most breaches now start with a login rather than a virus. Microsoft 365 is where your email, files and identities live, so it is where the hardening work matters most.
- The ProblemMicrosoft 365 tenants are almost always left on default settings, with legacy authentication enabled, inconsistent multi-factor coverage, and no conditional access rules.
- Business ImpactA single compromised mailbox gives an attacker your invoicing history, your supplier list, and a trusted address to send from. Payment redirection fraud follows.
- Full MFA Coverage
- Conditional Access Policies
- Mailbox Rule Monitoring
- Licence Optimisation
Network & Connectivity
We manage the network and we supply the internet service running over it, so there is never an argument about whose fault an outage is.
- The ProblemFlat networks where the guest wifi, the security cameras, the payment terminals and the accounts machine all sit on the same segment, behind hardware nobody has updated since it was installed.
- Business ImpactOne compromised device reaches everything, and an internet outage stops the entire site because there was never a second path.
- Network Segmentation
- Monitored Firewalls
- DNS and Web Filtering
- Managed Wireless
Physical Security
Cameras, door access and alarms designed and managed as part of your IT, rather than bolted on by a separate contractor who never speaks to us.
- The ProblemCameras and door controllers get installed by whoever quoted cheapest, then plugged into the same flat network as the accounts machine, running default passwords and firmware nobody has touched since the day it went in.
- Business ImpactFootage that turns out to be missing on the one day you need it, a camera system that becomes the way an attacker gets onto your network, and nobody who can tell you who currently holds access to which door.
- Segmented Camera Networks
- Door and Access Control
- Managed Firmware and Credentials
- Retention Set to Policy
Ensure Continuity.
Continuity is not a backup job reporting success. It is knowing that your data, your systems, your phones and the machines your staff sit at will all still be working tomorrow, because somebody tested them.
Delivered through: Backup & Recovery, Hardware & Procurement, Cloud Solutions, Hosted Infrastructure & Domains, Business Telephony
Backup & Recovery
Business continuity is not about the backup, it is about the restore. We focus on whether the recovery actually works when it is needed.
- The ProblemBackups get configured once and then trusted for years. Nobody finds out they have been failing silently until the day they are needed.
- Business ImpactDays of lost work, a ransomware negotiation you did not need to have, and an insurance claim that gets questioned because the controls were never tested.
- Cloud and Endpoint Coverage
- Scheduled Restore Testing
- Documented Recovery Process
- Retention Reviewed Annually
Hardware & Procurement
We source, configure and deploy the hardware your team works on, then track it through its life until it is retired and wiped properly.
- The ProblemHardware gets bought ad hoc. A laptop from a retail store here, a machine from whichever supplier answered the phone there. Nothing matches, nothing is documented, and the warranty details live in somebody's inbox.
- Business ImpactNew starters wait days for a machine, faults take longer to diagnose because no two devices are set up the same way, and equipment quietly stays in service years past the point where replacing it would have been the cheaper option.
- Standard Device Builds
- Identity and Device Enrolment
- Asset and Warranty Register
- Consumables and Accessories
Cloud Solutions
We supply Microsoft licensing ourselves, so your licences, your tenant and the people supporting it all sit with one company. No reseller in the middle who cannot actually fix anything.
- The ProblemLicences get bought by whoever needed one at the time, often at retail, often the wrong plan, and nobody reviews them when staff leave. Support for the platform sits with a vendor who has never seen your setup.
- Business ImpactYou pay for seats nobody uses, staff sit on plans that do not include what they need, and when something goes wrong the licensing provider and the IT provider point at each other.
- Microsoft 365 Licensing
- Tenant Management
- Virtual Desktops and Hosted Servers
- Migration
Hosted Infrastructure & Domains
Servers, mail, DNS and domain names held in one place, by the same provider who secures everything else.
- The ProblemDomains sit in an account registered to a staff member who left, hosting is with a company nobody has spoken to in years, and DNS is managed by whoever built the website.
- Business ImpactA domain quietly expires and takes email down with it, or nobody can make a DNS change when it matters because the login is gone. Both are avoidable and both are expensive.
- Virtual and Hosted Servers
- Web and Email Hosting
- DNS Hosting
- Domain Registration and Renewal
Business Telephony
Hosted phone systems, numbers and call plans, run by the same team that runs your network. When the phones go down it is one call, not three vendors.
- The ProblemThe phone system, the internet service and the network come from three different companies. When a call drops, each one says the problem sits with the other two.
- Business ImpactCustomers cannot reach you, nobody owns the fault, and the business loses hours to something that should have taken one phone call to sort.
- Hosted Phone Systems
- SIP Trunking and Inbound 1300 Numbers
- Call Plans from Pay As You Go to Unlimited
- Analogue Adapters for Equipment Worth Keeping
Provide Responsive Support.
When something breaks you want a person who already knows your setup, not a queue. One owner per ticket, an Australian service desk, and a named technical lead your team gets to know.
Delivered through: Bastion Managed Services
Bastion Managed Services
Support that answers, owns the problem, and tells you what is happening while it is being fixed. No queue tickets that go quiet for three days.
- The ProblemBeing treated like a number in a queue, with tickets passed between technicians who each start the diagnosis from scratch.
- Business ImpactStaff stop logging issues because logging them feels slower than working around them, and small faults quietly become expensive ones.
- One Owner Per Ticket
- Australian Service Desk
- Plain English Updates
- Named Technical Lead
Offer Clear Guidance.
You should understand what you are paying for and what is protecting your data. Monthly reporting you can actually read, quarterly reviews about what is coming, and honest advice even when it costs us the sale.
Delivered through: Reporting & Review
Reporting & Review
Most providers profit from confusion. We would rather you knew exactly where you stand.
- The ProblemIT reporting is either non-existent or it is a wall of green ticks that tells a business owner nothing they can act on. Nobody explains what was spent, what was at risk, or what is coming next.
- Business ImpactBudget decisions get made blind, renewals get signed without anyone checking whether the licences are still needed, and risk only becomes visible after it turns into an incident.
- Monthly Executive Reporting
- Quarterly On-Site Reviews
- Plain English Updates
- Cost and Licence Clarity
Teach Your Team.
A team that spots a dodgy email is your strongest security control. A team that knows how to use the tools you already pay for is your cheapest productivity win. We teach both, in sessions short enough that people actually turn up.
Delivered through: Security Awareness, Solutions Training
Security Awareness
Technology is only as strong as the people using it. We uplift your team’s habits with simple playbooks.
- The ProblemTeams often bypass security measures because they find them frustrating or complex.
- Business ImpactThe human element remains the largest risk surface for cyber incidents.
- Staff Micro-Training
- Simple Playbooks
- Habit Coaching
- Phishing Simulations
Solutions Training
Training on the tools you already pay for, Copilot and the rest of the Microsoft stack included, so your team actually uses what is sitting in their licence.
- The ProblemBusinesses buy Copilot and the premium plans, then nobody is shown how to use them. The licence gets paid every month and the team carries on working the way they always did.
- Business ImpactYou pay for capability you never see, staff stay slow at tasks the tools could do in seconds, and the case for the next investment gets harder because the last one showed no return.
- Copilot in Your Business
- Practical AI Use Cases
- Microsoft 365 Skills
- Sessions on Your Own Data