Search for the best managed IT provider in Brisbane and most of the lists you’ll find were written by one of the providers on them, usually the one at number one. We used to publish one of those. This one works differently: every fact about a provider links to the page we got it from, the list is grouped by the kind of business each firm suits instead of ranked 1 to 10, and nobody is called the best without a reason you can check yourself.
We run Bastion IT, and we’re on this list. Read our entry with that in mind, and check it the same way you’d check anyone else’s.
How to use this list
From the outside most of these firms look alike: a monthly fee, a help desk, security, Microsoft 365. What separates them is who they’re built for, what they publish, and what they’ve had independently certified. Find the group that sounds like your business, shortlist two or three, and put the questions at the end of this article to every one of them.
A few ground rules for what follows. Every provider fact was checked on that provider’s own website in October 2026, and websites change, so confirm anything that matters before you sign. We’ve only quoted pricing where a provider publishes it. And we’ve left out review scores, because the only ones we found were displayed by the providers on their own homepages, which isn’t something you can weigh.
Ten firms made the list. Plenty of good providers didn’t, mostly because they’re aimed at larger organisations than the 10 to 50 staff businesses this is written for.
Best for offices of 10 to 50 staff
TechPath. Based in Slacks Creek, TechPath says it specialises in businesses with 15 to 150 users and has a small business tier for 15 to 25 users. It’s certified to ISO 27001, and its about page gives service desk hours of 7am to 5.30pm Monday to Friday. Its homepage also lists business internet and phone systems, so it suits a smaller office that wants one provider for more than the computers.
Netcomp. Netcomp is one of two firms on this list that publish their prices. Its Managed Secure plan is $110 per PC per month including GST, with a five computer minimum and extra support at $200 an hour. Managed Secure Unlimited is $235 per PC per month with a ten computer minimum and unlimited remote help during business hours. Both plans are month to month with no exit fees. Head office is on Logan Road in Greenslopes. If you want a real number before the first meeting, start here.
Mino IT. Mino IT in West End also publishes a starting price. Its Total Coverage plan is aimed at Brisbane businesses with 15 to 150 staff and starts at $3,750 a month for a 15-person business, on a 12-month agreement. Mino IT is SMB1001 Gold certified through CyberCert and says it takes clients through SMB1001 certification as part of the managed service. A good fit if a customer or insurer is already asking you about certification.
Bastion IT. That’s us. Head office in Carindale, SMB1001 Gold certified, Microsoft Partner. Our service desk is Australian and runs 8am to 6pm Monday to Friday, and our response target for a P1, meaning the business has stopped, is 15 minutes. We don’t publish prices. If you’re a 10 to 50 person office in Brisbane, compare us against the three above on the same questions. What we cover is on our services page.
Best for compliance-heavy firms
If clients, insurers or tenders send you security questionnaires, the provider’s own certifications start to matter, because your answers depend partly on theirs.
Grassroots IT. Grassroots IT holds ISO 9001, ISO 14001 and ISO 27001 plus SMB1001 Gold, and says so plainly on its homepage, which makes it easy to check. It works with organisations of about 20 to 200 staff, with a sweet spot of 30 to 80, from a Brisbane-based helpdesk that runs 6am to 6pm AEST. Its cybersecurity page describes human-led security response 24/7/365 and calls the firm Essential Eight and SMB1001 specialists. Best suited to the upper end of the 10 to 50 range and above.
ADITS. ADITS displays ISO 9001, 14001, 27001 and 42001 certification badges and a CyberCert Gold badge on its homepage, and says it supports 850+ businesses across Queensland with more than 70 people on the team. It’s the only firm here showing four ISO certifications. The industries it lists are not-for-profit, medical and health, professional services, and education and training. With locations from Brisbane to Townsville, Cairns, Mackay, Rockhampton and Mt Isa, it also suits a business with sites in regional Queensland.
Best for multi-site businesses
XCD IT. Based in Spring Hill, XCD IT says it supports over 100 SMBs across Brisbane, the Gold Coast, the Sunshine Coast and Sydney. It’s a Microsoft Partner and SMB1001 Gold certified, and describes its security as aligned to the ASD Essential Eight. It quotes on your setup rather than publishing a price. Its about page dates the business to 2005. A sensible shortlist pick if you have a Brisbane office plus a coastal or Sydney branch.
Levit8. Levit8 lists offices in Brisbane, the Gold Coast, Sydney and Melbourne, offers 24/7 support, and says its support team is 100% onshore with no offshore routing. It applies Essential Eight baseline protection to every client and uses fixed monthly pricing. If your staff work odd hours or across states, the 24/7 onshore desk is the thing to test them on.
Best for phones and IT from one provider
Some businesses would rather have one number to call for the computers, the phones and the internet. Two firms stand out for that.
Databox Solutions. Head office is in Loganholme, with a second office in Melbourne. Databox is ISO 9001 and ISO 27001 certified and a Microsoft Solutions Partner. Alongside managed IT it sells business phone systems, internet and NBN, video conferencing and CCTV, on a flat monthly fee per user. That’s the widest range of phone and on-site services of any firm on this list.
Smile IT. Smile IT is in Tingalpa and is fully certified to ISO 27001. Its telecoms are handled by a sister company, SmileTel. It also lists operational technology work, which matters if you run industrial equipment as well as an office. Ask how the two companies split support, so you know who to call when the phones drop.
Questions to ask any provider before you sign
Whichever group you’re in, put the same questions to every name on your shortlist, us included. Send them by email so the answers come back in writing.
Start with the five the Australian Signals Directorate publishes as questions to ask managed service providers:
- Are you implementing better practice cyber security?
- Are you securely administering your systems and services?
- Are you monitoring activity on your systems and services?
- Are you regularly assessing your systems and services?
- Are you prepared for, and able to respond to, cyber security incidents?
ASD’s point is that your provider has privileged access to your systems, so their security is part of yours. A thin answer to the second question deserves the closest look.
Then add the practical ones:
- What are your response and resolution targets, by severity? Get the definitions in writing. A response target with no resolution target is only a promise to reply.
- What sits outside the monthly fee? New starters, office moves, after-hours work, projects. This is where quotes that look the same stop being the same.
- Who answers after hours, and where are they? Several providers above publish their hours. Ask what happens outside them and what it costs.
- Which certifications does your business hold, and can I see the certificate? ISO 27001 and SMB1001 are both checkable. If a level is quoted, ask what it covers.
- What happens if we leave? Who owns the documentation, the admin passwords, the licences and the backups, how long handover takes, and what it costs.
- Who will actually look after us? A named engineer or a queue, and how many other clients that person carries.
Last, ask each provider what they’d look at first in your business and what they’d fix in the first two weeks. A vague answer usually means they haven’t done many handovers. Our own starting review is described on our Blueprint Method page, and you should get something that specific from everyone you’re considering.
Pick two or three firms from the group that fits, send them the same email with these questions, and compare the replies side by side. If you’d like us to be one of them, get in touch.