Measurable Impact.

Case Studies and Client Feedback

Explore how Bastion partners with Queensland organisations to solve infrastructure uncertainty and harden security culture.

SMB1001 Gold Certified

Service Desk

Australian Based

1500+

Microsoft 365
Accounts Protected

300+

Computers and
Servers Managed

200+

Businesses
Supported a Year

24/7

Security
Monitoring

Strategic Outcomes.

Supporting South East Queensland Businesses

Six new computers for an industrial supplier, built first and installed on site
The Challenge
Six new computers needed to be ready for staff to use without taking the office out of action for a day of set-up.
The Outcome
Four desktops and two laptops were built, installed and checked the next day, and several unrelated problems were looked at during the visit.
6
Computers built and installed
Manufacturing
Setting up a concrete contractor’s new office over the border
The Challenge
A new office had two PCs and a printer still in boxes, and the PCs came with a home edition of Windows that wasn't set up for business use.
The Outcome
Both PCs run Windows 11 Pro, signed in with the business's Microsoft 365 accounts and monitored, and the printer prints and scans to email.
2
PCs set up for the new office
Construction and Trades
Upgrading a motel’s cameras in the spots they already covered
The Challenge
Five ageing cameras covered the motel's hallways and reception, and the business wanted better cameras without redesigning the whole system.
The Outcome
Five new cameras cover the same hallways and reception, recording to drives on site, with staff shown how to use the new system.
5
Cameras replaced
Accommodation
Sorting a concrete plant’s mailboxes, laptop and phones in one job
The Challenge
A simple mailbox request at a working concrete plant sat on top of a failing laptop, a shared licence and phones that depended on the wrong computer.
The Outcome
The plant has a new laptop with its batching software, a distribution list instead of forwarding, and its phones running from a PC that stays on.
3
Staff on the plant's shared mailbox
Manufacturing
A Windows 11 upgrade, a tired printer drum and the printing problem after
The Challenge
The workshop's PCs needed to move off Windows 10 after support ended, and its printer's print quality had been slipping.
The Outcome
Reception and workshop PCs run Windows 11, printing works from the main software on both office PCs, and the worn drum is flagged for replacement.
2
PCs moved to Windows 11
Construction and Trades
A hacking scare on a home network, and what we checked
The Challenge
A client working from home thought their home network had been hacked, late on a weekend, with their work on the same computers.
The Outcome
We found no evidence of compromise on the computers or phones, removed a remote access program that allowed unattended access, and added monitoring.
0
Signs of compromise found
Multi-industry

What clients say.

Reviews left for the people behind Bastion, from our years as Gray Area Consulting and Time Out! Computers.

What does this mean? Every year our Australian service desk resolves more than 2,000 support tickets for over 200 businesses across South East Queensland, with one owner on every ticket from start to finish.

Your story starts with a Blueprint.

Let's identify the technical debt holding your business back and build a case for a more secure, efficient future.

Book BluePrint Session

Measurable Impact.

Strategic Outcomes.

What clients say.

2,000+ Tickets Resolved a Year

Your story starts with a Blueprint.