Measurable Impact.

Case Studies and Client Feedback

Explore how Bastion partners with Queensland organisations to solve infrastructure uncertainty and harden security culture.

SMB1001 Gold Certified

Service Desk

Australian Based

1500+

Microsoft 365
Accounts Protected

300+

Computers and
Servers Managed

200+

Businesses
Supported a Year

24/7

Security
Monitoring

Strategic Outcomes.

Supporting South East Queensland Businesses

Sorting a concrete plant’s mailboxes, laptop and phones in one job
The Challenge
A simple mailbox request at a working concrete plant sat on top of a failing laptop, a shared licence and phones that depended on the wrong computer.
The Outcome
The plant has a new laptop with its batching software, a distribution list instead of forwarding, and its phones running from a PC that stays on.
3
Staff on the plant's shared mailbox
Manufacturing
A Windows 11 upgrade, a tired printer drum and the printing problem after
The Challenge
The workshop's PCs needed to move off Windows 10 after support ended, and its printer's print quality had been slipping.
The Outcome
Reception and workshop PCs run Windows 11, printing works from the main software on both office PCs, and the worn drum is flagged for replacement.
2
PCs moved to Windows 11
Construction and Trades
A hacking scare on a home network, and what we checked
The Challenge
A client working from home thought their home network had been hacked, late on a weekend, with their work on the same computers.
The Outcome
We found no evidence of compromise on the computers or phones, removed a remote access program that allowed unattended access, and added monitoring.
0
Signs of compromise found
Multi-industry
A locked screen, emails nobody sent, and a confirmed compromise
The Challenge
A staff computer was locked on a strange screen, and customers were calling about emails they'd received that the staff member hadn't sent.
The Outcome
The compromise was confirmed, the computer and email rules were cleaned up, everyone affected was told, and the business got a plan to secure its systems.
Multi-industry
The invoice that borrowed a colleague’s name and asked for payment
The Challenge
An invoice demanding payment arrived in the firm's general inbox, followed by an email that used a colleague's name to push it along.
The Outcome
Staff reported the email and marked it as phishing before acting on it, and the original was confirmed in quarantine as scam or phishing.
Professional Services
The virus warnings that turned out to be website notifications
The Challenge
Staff saw virus warnings and antivirus renewal offers popping up on screen and couldn't tell if the computer was infected.
The Outcome
In each documented case, the warnings came from a website allowed to send notifications, and blocking that website stopped them.
Multi-industry

What clients say.

Reviews left for the people behind Bastion, from our years as Gray Area Consulting and Time Out! Computers.

What does this mean? Every year our Australian service desk resolves more than 2,000 support tickets for over 200 businesses across South East Queensland, with one owner on every ticket from start to finish.

Your story starts with a Blueprint.

Let's identify the technical debt holding your business back and build a case for a more secure, efficient future.

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Measurable Impact.

Strategic Outcomes.

What clients say.

2,000+ Tickets Resolved a Year

Your story starts with a Blueprint.